Frequently Asked Questions

Shipping (How long does it take?)


How soon will I receive my order?

Typically it takes 7-10 business days to receive your order from the time it was placed. Your order will ship within 2 business days and transit time will be 5 - 7 business days depending on your Zone.  So a good estimate is 7 days for central and mountain time zones, and 10 days for pacific and eastern standard time zones.  Weather can also be a factor as our free shipping is via USPS Media Mail ground service.  
IF YOU ARE WORRIED ABOUT YOUR SHIPMENT GETTING TO YOU IN TIME FOR AN EVENT OR SPECIFIC DATE, PLEASE CONTACT US FOR EXPEDITED SHIPPING OPTIONS.

How can I track my order?

A tracking number will be emailed to you within two business days after your order has been placed.

How does the program work?


The ‘Your Baby Can!’ series is designed to be a fun multi-sensory interactive program. It uses live-action DVDs, interactive sliding word and picture cards, and lift-a-flap-books. The program items are color coded making it easy and fun to use.
We encourage you to use this program as an educational tool to enjoy with your child. When you and your child have fun together, your child will be more likely to build on his or her natural desire to learn. Please see below for some suggestions on how to make learning fun and interactive.

* Please note every child is different and you should allow your child to move through the program at his or her own pace.


How should I use the DVDs, sliding word cards, and books?


Using the DVDs:


It is best to watch the DVD’s with your child, especially in the beginning, so that you can direct his or her attention to the words on the screen. Point out the words on the screen, and prompt your child to say or demonstrate the words.

Using the Sliding Word Cards:

Begin using the Sliding Word Cards once your child has watched the Volume 1 DVD a few times. The cards are a “low tech” version of the DVDs. Play with these cards a few minutes at a time, several times a day. Hold the cards up so your child can see the word. Move your finger under the word as you say it aloud. If the word is a body part or action, demonstrate its meaning physically. Point to the word again as you say it. Slide the card open to reveal the meaning of the word as you repeat the word aloud. These cards come with an erasable word card and non-toxic pen so you can write down new words for your child to learn. Write the words for things you see around you and have your child point out the objects.

Using the Lift-a-Flap Books:

Read the Lift-a-Flap books to your child every day. Fold the book over to reveal only one page at a time. Move your finger under the word as you say it aloud. Demonstrate the meaning of the words by using objects and actions. Quickly point to the word again as you say it. If possible, have your child lift the flap to reveal the pictures and sentences to make the process more fun and interactive. After you have been using the books for a few weeks, read the sentences and point to the words as you say them. Talk to your child about the images and act out the words or actions to make learning fun.
Regardless of your child’s age, we recommend starting with Volume 1.


*Please note every child is different and you should allow your child to move through the program at his or her own pace.

How and for how long should I use each of the 5 Levels?

The basic suggested schedule for children is as follows:
  • Age 3 months to 12 months old:
    • Month 1: Blue
    • Months 2 and 3: Orange
    • Months 4 and 5: Red
    • Month 6: Green
    • Month 7: Purple
  • Age 12 months to 3 years old:
    • Month 1: Blue
    • Months 2 and 3: Orange
    • Month 4: Red
    • Month 5: Green
    • Month 6: Purple
  • Age 3 years to 5 years old:
    • Month 1: Blue
    • Month 2: Orange
    • Month 3: Red
    • Month 4: Green
    • Month 5: Purple

Month 1


Allow your child to watch the Volume 1 DVD twice a day. Move to Volume 2 after one month although it is likely that your child will not recognize all of the words. Volume 2 repeats words from Volume 1 in a new context, and will help your child learn all of the words from Volume 1.
After your first few sessions watching the DVD, begin using the corresponding color-coded books and cards for a few minutes at a time, several times a day.

Months 2 and 3

Your child may now begin watching the Volume 2 DVD about twice a day for two months.
In addition, watch the Volume 1 DVD a few times each week to continue learning words from Volume 1.
Play with the color-coded Volume 1 and 2 books and cards for a few minutes several times a day.

Months 4 and 5

Your child is now watching the Volume 3 DVD. Follow this schedule for two months. Move on to the next DVD according to this schedule even if your child does not know all of the words after two months. Your child will have more opportunities to master the words later.

Allow your child to view the Volume 3 DVD about twice a day.

Watch the Volume 1 and 2 DVDs a few times each week to refresh your child’s memory.
Play with the color-coded Volume 1, 2 and 3 books and cards for a few minutes, several times a day.

Month 6

Your child may now begin watching the Volume 4 DVD, which introduces three-word phrases, combining words your child has already seen in the previous DVDs with new words.

Allow your child to watch the Volume 4 DVD about twice a day.

Watch each of the previously viewed DVDs a few times each week.

Use the color-coded books and cards for Volume 4, and continue using the same from the previous Volumes to reinforce what your child has already learned.

Month 7


Your child is now watching the Volume 5 DVD. This DVD combines words from the previous DVDs with new words for a total of 164 key words to review and learn.

Watch the Volume 4 DVD several times a week. Occasionally review the DVDs for Volumes 1, 2, and 3.

Use the color-coded books and cards for all volumes to reinforce everything you child has learned.

If your child isn’t fully recognizing all of the words yet, continue with the Month 7 schedule for several more months, but randomly select any of the five DVDs. Continue showing your child the sliding cards and the books.

*Please note every child is different and you should allow your child to move through the program at his or her own pace.


How can I make learning fun and interactive?


To make learning fun, try involving your child in some of these activities and games:


Activities 


Write out words frequently. For example, if your child is looking at his hand, you could print the word “hand” in lower case letters. Point to the word as you say it, then show your child your hand.
Point to each word as you say it when you’re reading books that have only a few words per page.
Encourage your child to point to each word as you read to her.

Games

Play matching games. Have your child match two or three-word phrases with the correct objects. For example, write out “red shirt,” “blue shirt,” “green shirt,” “red shorts,” “blue shorts,” “green shorts,” red pants,” “blue pants,” and “green pants” on separate word cards. Cut out pictures to match each phrase from magazines. Place the word cards and objects on the floor randomly and have your child match them up. Start with only two or three words, then expand as your child’s skills improve.
To teach phonics, write out new or existing words, and point to the words as you say them. Sometimes, point only to the first letter of the word and emphasize that sound. For “b”, print the letter “b” and make the “b” sound. Then, quickly print the word “book” and say “book”. Add the word “bib” and say “bib”. At first, use only four or five words that have the same letter and corresponding sound.

Write out several words from the same phonetic family. For example, write down “hat,” “cat,” “sat,” “that,” “mat,” “at,” and “flat,” then read each word aloud as you point to it. After that write out the word “bat” and ask your child to try reading that word. After that try other word families such as “it” (bit, fit, hit, sit, etc.) or “an” (ban, fan, ran, pan, can, etc.) and so forth.
Write out two words that your child has never seen, such as “laptop” and “yesterday.” Ask your child, “Which word do you think says ‘yesterday’? If your child points to the word “laptop say, “This is the word ‘laptop’ (while pointing to the word) and this says ‘yesterday’” (while directing the child’s attention to the appropriate word). Repeat this several times with different words.

Remember, all these games and activities should be fun and most importantly give your child the opportunity to interact with you.

*Please note every child is different and you should allow your child to move through the program at his or her own pace.

At what age should I start my child on the program?

Because each child learns differently, the program is designed for children aged 3 months to 5 years.  That said, all children are different, some take to the program earlier, others later, most users comment that between 3 months and 10 months for starting, and users also comment that they have used the program slightly beyond 5 years of age.

My child is over 5 years old. Is it too late to start the program?

Because each child learns differently, consider whether your child will potentially benefit, and remember we offer a 30 day guarantee.


Defective/Replacement Product


The DVD’s skip or won’t play?

Please see if your DVD player will play other DVDs. If possible, also try playing the DVDs that won’t play in another DVD player. Lastly, you may want to wipe the DVD with warm water and a soft cloth to remove any fingerprints, etc. If after you have followed these directions you are still experiencing a problem, and you are within our 30 day guarantee period, please see below for instructions on how to return the product for replacement.


Returns


I bought the product through the web site. How do I return it?

We offer a 30 day guarantee which starts from the date the product is delivered. If you are not completely satisfied within 30 days of receipt, please contact our customer service at familylearningdepot@gmail.com for a return authorization number. All refunds will be in the amount of the product price only. Shipping and processing charges are non–refundable.

What should I do if my question isn’t answered here?

Please contact our customer service department at familylearningdepot@gmail.com. Someone will get back to you via email within 48 hours during the business week.

Are you associated with Infant Learning Company?

No, we are resellers of the product.

Are you associated with Dr. Titzer?

No, we are independent resellers.

Can I order Family Learning Depot products by email or phone?

At this time we are unable to take orders via phone or email.

How much do Family Learning Depot products cost?

Please check our web sites at Family Learning Depot for the most up-to-date pricing on our products.

Can I pay by check or money order?

At this time we cannot accept checks or money orders.

Can I use a gift card for purchase?

We can accept gift cards for the full payment price only.

Can I get a discount for multiple orders?

We do not offer discounts for multiple orders.

Is the program available in tablet or other formats?

At the moment, the program is not available in other formats.

Is Your Baby Can Learn! available in other languages?

The program is currently available in English and French.  Your Child Can Read Spanish is very similar to the YBCL series, but in Spanish.

Do you have refurbished kits available for sale?

We do not sell refurbished kits.  All of our products are brand new in sealed boxes.

I'm having problems placing an order on the web site.

We’re sorry you have been experiencing difficulties. If you have followed the steps shown, reside in the United States or Canada, and used a credit card for payment, you shouldn’t have any problems. Please try again.

I don't live in the U.S. What countries do you ship to?

We ship only within the U.S. and Canada.

Do you have other products?
Please check our catalog website at Family Learning Depot for details on additional products we currently have available.